Returns, Refunds & Exchanges
If you are not entirely satisfied with your purchase, we ask that you let us know within 48 hours of receiving your order. If you change your mind on an unused product, with all tags and packaging still attached, you’re welcome to return for an exchange or credit. Once we receive the returned product, we will make contact regarding the exchange or credit. Postage costs associated with returning and receiving the exchanged item, are the responsibility of the customers.
Warranties & Faults
If you believe your product is not up to standard or as described, we offer a warranty period in line with our supplier’s manufacturing terms. Please email the fault and pictures to us at info@homeandlifestyle.com.au. General wear and tear is not covered under warranty.
Order Cancellations
If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind).
While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 7am daily. We are unable to cancel those orders that have been fulfilled and dispatched.
Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 12 months.